IT CUSTOMER CARE (ITCC)
For assistance with University technology resources and services:
- Call for immediate assistance 718-817-3999
- Use the Tech Help tab on My.Fordham.edu
- Email us at HelpIT@Fordham.edu
- Visit our Walk-in centers (when campus is open or call to schedule a drop-off appointment during covid):
- Rose Hill, McGinley Center - Room 229
- Lincoln Center, Leon Lowenstein - Room SL19A
Standard Support is available:
Weekdays, 7:00 a.m. - 10:00 p.m.
Weekends, 10:00 a.m. - 6:00 p.m.
*Please note, ITCC is closed for these holidays: Thanksgiving day, Christmas day, New Year's Day and Martin Luther King Jr. Day
Two types of support are available: standard and extended. Standard Support is provided by IT staff and Extended Support is provided by a trusted and trained third party.
Standard support consists of answering live calls, providing walk-in service, dispatching support technicians, responding to emails, voicemails, and self-service requests, and is available as detailed above as our hours for Standard Support. There are minor exceptions to these hours, typically surrounding holidays, however, technicians will minimally monitor emails, self-service tickets, and voicemails during our Standard Support hours and will respond within 3 hours. This includes dispatching technicians for on-campus work as needed.
Extended support can be reached at the same number anytime Standard Support is not available by pressing 3 for “after hours” support when prompted. These technicians can solve most issues and can escalate urgent concerns to our standard support staff when needed.
Using the Tech Help tab
Fordham ITCC processes requests for many kinds of administrative accounts and forms associated with using online applications at Fordham. Make requests for services and get help with tech problems at the Tech Help tab at My.Fordham.edu. The Tech Help page can be found under the My Pages drop down at the top (desktop view) or the three line menu icon (tablet view) at the top-right of the screen. Your browser must allow pop-ups for this page.